ZIMPARKS INITIATES REMEDIAL ACTION TO ADDRESS VISITOR CONCERNS OVER TOURISM FACILITIES

The Zimbabwe Parks and Wildlife Management Authority (ZimParks) has officially acknowledged recent public feedback regarding the condition and service standards across several of its tourism facilities and announced that it has begun implementing measures to address these concerns. The Authority, which manages Zimbabwe’s vast wildlife estate including popular destinations like Hwange, Mana Pools, and Gonarezhou, is prioritizing visitor experience as part of its ongoing commitment to conservation and hospitality.

Speaking on the matter, the acting ZimParks Public Relations Manager, Tamirirashe Mudzingwa, confirmed that the Authority is taking the complaints seriously, viewing them as constructive input vital for improving service delivery.

“ZimParks is aware of the recent concerns raised by visitors regarding the condition and service standards of some of our tourism facilities,” Mudzingwa stated. “We take all feedback seriously as it helps us improve the quality of our offerings and ensure memorable experiences for all guests.”

The Authority is currently focused on engaging internal departments and external partners to swiftly tackle the specific issues raised by the public. This process is aimed at identifying immediate action points and developing long-term strategies for sustainable improvement across the network of national parks and resorts.

“We are currently engaging the relevant teams and partners to address these concerns,” Mudzingwa added.

The Authority emphasized that despite the recent challenges, its core mandate remains unchanged. ZimParks is committed to upholding its established principles of operation as it works to modernize its facilities and enhance the quality of tourism experiences while ensuring the protection of wildlife and natural resources.

“ZimParks remains committed to maintaining the highest standards of hospitality, safety, and conservation, and we appreciate the continued support and understanding of the public as we work towards enhancing the experience across all our parks and resorts,” the acting PR Manager explained.

Mudzingwa concluded by expressing gratitude for the public’s patience and continued patronage during this period of transition and improvement. “We thank all our valued clients for their patience and continued support as we work to serve them better,” he said. The proactive response signals the Authority’s dedication to fulfilling its role as a steward of the nation’s natural heritage and a provider of high-quality tourism services.